Terms of Use
Effective: May 18, 2026
These Terms of Use generally apply to your access to and use of online services (the “Service” or “Services”) developed, operated, and made available to you by BusPlanner and its affiliates (“BusPlanner”, “we”, “us”, or “our”), except where terms specific to a particular Service may apply instead.
Services include online applications and features, digital services, the BusPlanner website at https://busplanner.com, the BusPlanner software platforms (including BusPlanner Pro, Quick, and Web), online portals, the GPS+ platform, mobile applications (including the Chipmunk parent application and driver and inspection applications), and related tools provided by BusPlanner. Access to and use of the Services is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.
Your access to and use of the Services constitutes a legal agreement between you and BusPlanner (“Agreement”). Additional or separate terms — including any subscription, license, or services agreement signed between BusPlanner and your organization (each, a “Subscription Agreement”) — may apply to your access to and use of the Services. To the extent that the provisions of any additional terms conflict with these Terms of Use, the provisions of the additional terms will govern.
IF YOU RESIDE IN THE UNITED STATES, THIS AGREEMENT INCLUDES A MANDATORY BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IF YOU RESIDE IN CANADA OR ELSEWHERE, A CLASS ACTION WAIVER APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. PLEASE REVIEW THE “DISPUTES” SECTION CAREFULLY.
Modification of These Terms of Use
BusPlanner reserves the right to change the terms, conditions, and notices under which the Services are offered. For material changes, BusPlanner will provide at least thirty (30) days’ advance notice through the Services, by email to registered users, or by posting a prominent notice on the BusPlanner website. For non-material changes (such as clarifications, typographical corrections, or changes required by law), modifications will be effective upon posting of the modified Terms of Use. Your continued access or use of the Services after the effective date of any change will be deemed to your acceptance of the modified Terms of Use. If you do not agree to the modified Terms, you must stop using the Services.
Links to Third Party Sites
Some Services may contain links to third-party websites or services, including mapping providers, student information systems, GPS hardware vendors, single sign-on providers, and application stores (“Linked Sites”). Linked Sites are not under BusPlanner’s control, and BusPlanner is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Any Service containing links to a Linked Site provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by BusPlanner of the Linked Site or any association with its operators.
No Unlawful or Prohibited Use
As a condition of your accessing, using, downloading, or logging into the Services, you warrant to BusPlanner that you will not access or use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices or by the terms specific to a particular Service as applicable. You may not use the Services in any manner which could damage, disable, overburden, or impair the Services or interfere with any other party’s use and enjoyment of the Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Services.
Restrictions on Use
You agree to use the Services only for lawful purposes and to follow all applicable laws and regulations of any state, province, or country having jurisdiction over you or your use of the Services, as in effect from time to time. While using the Services, you will not:
- Violate any laws, regulations, third-party rights (including intellectual property rights), or BusPlanner’s policies;
- If any feature of a Service allows you to post or upload content, post or upload any content that is libelous, defamatory, harmful, harassing, threatening, false, misleading, or discriminatory;
- If any feature of a Service allows you to post or upload content, post, use, or upload any content that misappropriates any trade secret or infringes any intellectual property rights, rights of publicity, rights of privacy, or proprietary right of any party;
- Impersonate anyone or any entity or falsely state or misrepresent your affiliation with a person or entity;
- Collect or store personal data about other users, students, parents, or individuals except as expressly authorized by the Services and applicable law;
- Use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper,” or other automatic device, or program, algorithm, or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data, or content found or accessed through the Services;
- Transmit any material that contains software viruses, trojan horses, worms, time bombs, cancelbots, or other malicious code;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Services, except to the extent expressly permitted by applicable law notwithstanding this restriction;
- Resell, sublicense, rent, lease, time-share, or otherwise make the Services available to any third party, or use the Services to operate a service bureau for the benefit of any third party;
- Take any action to use the Services in any manner that violates or is inconsistent with these Terms of Use or to circumvent, compromise, or defeat any security measures implemented in the Services, including to gain unauthorized access to: (i) BusPlanner’s applications, products, and services; (ii) other users’ accounts, names, passwords, or personally identifiable information; or (iii) other computers, websites, or pages connected or linked to BusPlanner’s Services;
- Display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or transmit for any commercial purposes, all or any portion of the Services or use in-line or other linking to display content from the Services without BusPlanner’s permission;
- Modify, disrupt, impair, alter, or interfere with the use, features, functions, operation, or maintenance of the Services or the rights or use and enjoyment of the Services by any other person, firm, or enterprise (collectively, “Person”); or collect, obtain, compile, transmit, reproduce, delete, revise, or display any material or information, whether personally identifiable or not, posted by or concerning any other Person in connection with use of the Services, unless you have obtained the express, prior permission of such other Person.
Some Services may contain public-facing comments, feedback, community discussion, or similar features that allow you to submit content to BusPlanner or to a public audience (collectively, “Communication Services”). You agree to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service. BusPlanner has no obligation to monitor the Communication Services. However, BusPlanner reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. BusPlanner reserves the right to suspend or terminate your access to the public-facing Communication Services at any time without notice for any reason. This Section does not apply to operational messaging features within the paid Services (such as notifications between districts, drivers, and parents), which are governed by the applicable Subscription Agreement.
Registration and Account Information
In some cases, you must register and create an account in order to use the Services. To register and create an account (“Registered Account”) you may be required to create login credentials such as a username and password and provide personal information such as an email address and mobile phone number. You are responsible for maintaining the confidentiality of your login credentials and will be responsible for all activities that occur under your Registered Account. Should you become aware of or suspect any unauthorized use of your Registered Account, you will immediately notify BusPlanner at team@busplanner.com. In connection with the foregoing, you agree to: (i) provide true, accurate, current, and complete registration and account information about yourself as prompted and required by the Services; and (ii) provide any updates to your Registered Account as required to keep it true, accurate, current, and complete.
Privacy
Our collection, use, and disclosure of personal information in connection with the Services is described in the BusPlanner Privacy Policy, available at https://busplanner.com/privacy-policy/, which is incorporated into these Terms of Use by reference. By accessing or using the Services, you acknowledge that you have read and understood the Privacy Policy. To the extent any data processing addendum, student data privacy agreement, or similar document has been executed between BusPlanner and your organization, that document governs the handling of personal information covered by it.
Reviews, Comments and Other Submissions to the Services
We welcome your comments and feedback regarding a Service provided to us using contact information available through the Service. Comments, feedback, suggestions, ideas, or similar materials that you voluntarily provide to BusPlanner about the Services (collectively “Submissions”) are not confidential and will become and remain the property of BusPlanner. BusPlanner shall not be liable for any use of a Submission.
For clarity, “Submissions” do not include data, content, or information that you or your organization uploads to or submits through the paid Services in the ordinary course of using them (such as route data, student rosters, GPS telemetry, ridership records, inspection records, or forms submissions). Ownership and treatment of that data is governed by the applicable Subscription Agreement, the BusPlanner Privacy Policy, and any data processing addendum or student data privacy agreement that has been executed.
No compensation will be paid with respect to the use of your Submission, as provided herein. BusPlanner is under no obligation to post or use any Submission you may provide.
By posting, uploading, inputting, providing, or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Submissions.
BusPlanner has no obligation to monitor the Submissions. However, BusPlanner reserves the right to review Submissions and to remove any Submissions in its sole discretion.
BusPlanner reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit or refuse to post any information or materials, in whole or in part, in BusPlanner’s sole discretion.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SERVICES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. BUSPLANNER AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SERVICES AT ANY TIME. ROUTE RECOMMENDATIONS, GPS AND LOCATION DATA, AI-ASSISTED ANALYSES, AND OTHER OUTPUT OF THE SERVICES ARE PROVIDED FOR INFORMATIONAL AND PLANNING PURPOSES AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR SAFETY-CRITICAL OR OPERATIONAL DECISIONS; YOU REMAIN RESPONSIBLE FOR THE OPERATION OF YOUR FLEET AND THE SAFETY OF STUDENTS.
BUSPLANNER AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED WITHIN OR ACCESSED THROUGH THE SERVICES FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. BUSPLANNER AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BUSPLANNER AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICES, WITH THE DELAY OR INABILITY TO USE THE SERVICES OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF BUSPLANNER OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS OF USE, YOUR PRIMARY REMEDY IS TO DISCONTINUE USING THE SERVICES, WITHOUT PREJUDICE TO ANY RIGHTS YOU MAY HAVE UNDER THE “DISPUTES” SECTION BELOW.
SERVICE CONTACT: team@busplanner.com
Termination/Access Restriction
BusPlanner reserves the right, in its sole discretion, to terminate your access to the Services and the related services or any portion thereof at any time, without notice, including for breach of these Terms of Use. This Section is subject to any applicable Subscription Agreement, which may provide notice and cure rights; in the event of any conflict between this Section and a Subscription Agreement, the Subscription Agreement controls.
Disputes
Most disputes can be resolved informally. Before filing any formal proceeding, please contact BusPlanner in writing at 245 Bathurst Drive, Waterloo, Ontario, Canada N2V 2E4, Attn: Legal Department, describing the nature of your claim and the relief you are seeking. BusPlanner will attempt in good faith to resolve the claim. If the claim is not resolved within thirty (30) days, either party may proceed as set forth below, depending on where you reside.
A. If You Reside in the United States
- Arbitration. Except for claims or controversies for which BusPlanner may pursue injunctive relief, any claim, dispute, or controversy arising out of or relating to the Services, this Agreement, or the breach, termination, enforcement, interpretation, or validity of this Agreement, will be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) before a single arbitrator. Payment of all filing, administration, and arbitrator fees will be governed by AAA’s applicable rules. The arbitrator’s decision shall be controlled by this Agreement and any other agreements referenced herein. If the claim or controversy is for $10,000 or less, BusPlanner agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If the claim or controversy exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the award of the arbitrator shall be accompanied by a statement of the reasons upon which the award is based. You understand that, in the absence of this provision, you would have had a right to litigate disputes through a court, including the right to litigate claims on a class-wide or class-action basis, and that you have expressly and knowingly waived those rights and agreed to resolve any disputes through binding arbitration in accordance with the provisions of this paragraph.
- Limitation on Time to File. YOU AGREE THAT IF YOU DO NOT FILE A DEMAND TO ARBITRATE A DISPUTE WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
- Arbitration on an Individual Basis Only; Class Arbitration Waiver. YOU AGREE THAT, BY ACCEPTING THIS AGREEMENT, YOU AND BUSPLANNER ARE EACH WAIVING THE RIGHT TO PARTICIPATE IN OR BRING A CLASS ACTION. BUSPLANNER AND YOU AGREE TO ARBITRATE SOLELY ON AN INDIVIDUAL BASIS AND AGREE THAT THIS AGREEMENT DOES NOT PERMIT CLASS ARBITRATION OR ANY CLAIMS BROUGHT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT (“FAA”) GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. IF FOR ANY REASON, A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, BUSPLANNER AND YOU WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION AGAINST EACH OTHER.
- Applicable Law and Venue. This Agreement and any dispute arising out of or relating to this Agreement, or the Services will be governed by the laws of the Province of Ontario, CA, without giving effect to any principles of conflicts of law. Any arbitration shall occur in Waterloo, Onjtario, CA. You and BusPlanner acknowledge that this Agreement evidences a transaction involving interstate commerce, and any arbitration conducted pursuant to this Agreement shall be governed by the FAA, 9 U.S.C. §§ 1-16.
- Conflict. If any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal, or otherwise conflicts with the code of procedure established by the AAA, the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal, or conflicting provision were not contained herein.
B. If You Reside in Canada
- Applicable Law. This Agreement and any dispute arising out of or relating to this Agreement or the Services will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law and excluding the United Nations Convention on Contracts for the International Sale of Goods.
- Jurisdiction and Venue. The parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the Region of Waterloo, in respect of any dispute arising out of or relating to this Agreement or the Services, and waive any objection to such jurisdiction or venue.
- Limitation on Time to File. You agree that any claim arising out of or relating to this Agreement or the Services must be commenced within two (2) years after the cause of action accrues, except where a different period is required by applicable provincial limitations legislation that cannot be contracted out of.
- Class Action Waiver. To the maximum extent permitted by applicable law, you and BusPlanner each agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If a court of competent jurisdiction determines that this waiver is unenforceable in a particular case, this Section B (4) shall not apply to that case, but the remaining provisions of this Agreement will remain in full force and effect.
C. If You Reside Outside the United States and Canada
If you reside outside the United States and Canada, you agree that Section A (United States) applies to any dispute between you and BusPlanner, and any arbitration or court proceeding shall take place in Waterloo, ON, CA, to the maximum extent permitted by applicable law in your country of residence.
D. Injunctive Relief (Applies to All Users)
Notwithstanding anything to the contrary in Sections A, B, or C, BusPlanner retains the right to seek injunctive or other equitable relief in any court of competent jurisdiction if you use the Services in violation of the access rights or the restrictions on use, infringe upon or misappropriate BusPlanner’s intellectual property rights, or breach your obligation to maintain the confidentiality of BusPlanner’s confidential or proprietary information made available to you through the Services.
Copyright and Trademark Notices
BusPlanner and our logos, trademarks, service marks, product names, text, design, graphics, interfaces, and code displayed by, in, or on the Services are © 2026 BusPlanner and/or its suppliers. All rights reserved.
Trademarks
“BusPlanner,” and related logos are trademarks of BusPlanner. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Any rights not expressly granted herein are reserved.
Notices and Procedure for Making Claims of Copyright Infringement
Notifications of claimed copyright infringement should be sent to:
BusPlanner
Attention: Legal Department
245 Bathurst Drive
Waterloo, Ontario, Canada N2V 2E4
team@busplanner.com
The notification must be in writing and include the following:
- The signature of the copyright owner or someone acting on the copyright owner’s behalf;
- Identification of the copyrighted work(s) claimed to have been infringed;
- Identification of the material(s) claimed to be infringing;
- Contact information for the copyright owner or someone acting on the copyright owner’s behalf;
- A statement that the copyright owner has a good faith belief that use of the material in the manner complained about is not authorized;
- A statement that the information in the notification is accurate and, under the penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.
It is the policy of BusPlanner to terminate accounts belonging to users who are repeat infringers.
