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There are few school districts that have grown as fast as St. Johns. Located in Florida, the school district was adding new neighborhoods every week and needed a routing provider that could keep up with their needs.
After switching to BusPlanner, the St. Johns team was delighted with the customer support. “I don’t know when the support team starts working or when they clock out. All I know is that there is always someone there to pick up the phone. Whether a bus driver is calling, or the transportation director, BusPlanner support always gives us 100%,” said Luda, Karen’s right hand and the person who manages the district’s routing needs.
The team had struggled with their previous routing software because there was no way for them to manipulate the data or edit maps. Even simple changes required contacting the software provider.
When asked what Karen loves about BusPlanner, she said, “Everything! BusPlanner can do everything we need and more!”
The St. Johns transportation team loves how easily they can manipulate routes and get parents’ contact information in BusPlanner.
Karen frequently uses BusPlanner to create seating charts, which they print out and keep in buses, especially to accommodate special needs students.
St. John’s transportation department appreciates the danger zones BusPlanner creates around registered sex offender’s houses using public data.
The BusPlanner team is always there to help Karen and her team. She is thrilled with how BusPlanner support never let her calls go to voicemail.
Through their computers, the team tracks bus performance based on time, traffic, number of students, and student load times.
During implementation of the software, guides provided by the BusPlanner team were worded in a way to make adopting the software a breeze.
The BusPlanner dashboard is customized to meet the unique needs of all team members. They love the customizability BusPlanner offers.
St. Johns School District saves hours every week due to fewer incoming calls from parents asking for updates about their children's whereabouts.
When asked about the team’s favorite features for the dynamic environment at their school district, Karen said that the following features were a gamechanger for her:
Karen’s team also loves that they can send transportation-specific notifications to stakeholders. “Parents don’t want to know about the PTA meeting every Wednesday, so they turn off alerts from the school district. As a result, they miss out on notifications from the transportation department as well. Then parents call us, annoyed that we didn’t send the alert out if the bus is late, without realizing they turned off the notifications. BusPlanner really helps simplify that communication.”
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