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Suffolk and BusPlanner Join Hands to Streamline Student Transportation Across 23 Districts
Suffolk Transportation serves 23 school districts in Long Island in Suffolk County and transports 300K students daily across 1.5K routes.
Beth Enright, Senior Director of Operations, Safety & Training at Suffolk Transportation, shared how BusPlanner helped tackle the challenges they faced.
Transportation Management Challenges Faced by Suffolk Transportation
Suffolk Transportation faced significant operational challenges in managing its expansive network. As a third-party provider, they had to work within each district’s unique requirements and navigate diverse challenges.
Key challenges included:
Resistance to Change
Convincing school districts to adopt new technology was difficult, as many school districts preferred traditional methods.
Manual Processes & Inefficiencies
Fuel tracking and route adjustments were handled manually, leading to time and resources being wasted.
Inconsistent Communication
Parents and districts frequently called to request updates, creating additional administrative burdens.
High Administrative Burden
Excessive time spent on data entry and report generation increased the workload for staff.
We went from a full day's work for one supervisor to just one hour. That’s a big difference in payroll savings!
Beth Enright
Senior Director of Operations
at Suffolk Transportation
at Suffolk Transportation
We went from a full day's work for one supervisor to just one hour. That’s a big difference in payroll savings!
Beth Enright
Senior Director of Operations
at Suffolk Transportation
at Suffolk Transportation
How BusPlanner’s Robust Student Transportation Platform Helped Suffolk
To streamline operations, Suffolk Transportation transitioned from the previous system to BusPlanner. The highly responsive team at BusPlanner supported the implementation process, which took approximately six months.
With BusPlanner, Suffolk achieved:
- Automation & Efficiency: Significant reduction in manual work, especially in routing.
- Cost Savings: The Lifetime comparative analysis allowed Suffolk Transportation to optimize routes and streamline manual processes to reduce unnecessary costs.
- Fewer Incoming Phonecalls: Live updates on vehicle status reduced phone inquiries from parents and districts. The number of phone calls dropped from 20 calls per day to just 5.
Why Choose BusPlanner?
According to Beth Enright, BusPlanner stood out because it delivered more than just route optimization; it provided financial and operational insights that saved time and resources.
By automating processes, BusPlanner has helped reduce the money spent on payrolls. As Beth Enright puts it, “The money savings is actually in payroll that we’re not paying to the supervisors doing manual entries anymore”.
Additionally, BusPlanner’s responsive customer support made a lot of difference for the Suffolk team:
With BusPlanner, we get responses the same day. If they don’t have an immediate answer, they tell us they’re working on it and they’ll update us. And they actually follow through.
Beth Enright
Senior Director of Operations
at Suffolk Transportation
at Suffolk Transportation
With BusPlanner, we get responses the same day. If they don’t have an immediate answer, they tell us they’re working on it and they’ll update us. And they actually follow through.
Beth Enright
Senior Director of Operations
at Suffolk Transportation
at Suffolk Transportation
Final Thoughts
BusPlanner has transformed the way Suffolk Transportation manages its vast network, ensuring smoother operations, reduced costs, and increased stakeholder satisfaction.
For transportation providers looking for more than just a routing solution, BusPlanner stands out as a strategic partner in operational excellence.
“BusPlanner is more than just a routing software. It is a suite of added features like finance reports, KPIs, and quick workflow.”
